Shipping Charges:
The Friends of Jasper National Park charge standard Canada Post shipping rates for their mail orders. No handling fees are charged. As a guideline:
Map packages, single books $5
Book packages $12-18
Clothing $8-12
There is no shipping cost for memberships, single maps, or Jasper Institute courses. If you would like a quicker shipping method, please let us know at the time of your order and you will be charged accordingly.
Returns and Exchanges:
If you are for some reason unhappy with your purchase, write to us and let us know. At the Friends of Jasper National Park, we strive for utmost customer satisfaction and loyalty. It is our goal to earn your trust and future patronage. We will do our best to provide you with the most satisfactory shopping experience possible. Returning or exchanging products is easy. Please follow these simple steps:
Return the merchandise you purchased.
To receive a refund, please make sure you assist us by indicating the reason for the return or exchange on the back of the original packaging slip.
We reserve the right to decide whether to issue a refund or credit the value of the item(s) and any applicable taxes that appeared on the original invoice.
Please note that shipping charges are not refundable. If the return is due to an error on our part, we will of course gladly refund the entire invoice amount.
Please pack your order carefully, preferably in the original packaging, enclose the packing slip, insure the package, affix the proper postage and then mail back to us, along with appropriate contact information in case we need to be in touch with you.
If you have any questions, please contact us.
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